Returns & Exchanges
Contact: AvosLED@gmail.com
Call: (818) 433-5633
*All returns for exchanges or refunds must be returned within 30 days of receipt of the merchandise.*
How to Return an Item:
*Important — packages without an RMA# will be refused.*
After Sending in a return request to the contact email address provided You will be given an RMA # (Return Merchandise Authorization Number) along with options for returning the item(s). Refunds and Warranty Exchanges are generally processed within 1-2 business days from receiving any returned or defective items and will be credited to the same payment method used in the original purchase.
If there is a discrepancy with your order that is deemed to be caused by Austin LED Supply (e.g. wrong item, quantity or defective), Austin LED Supply will pay for any shipping cost associated with order resolution. Shipping costs associated with the exchange of items accurately delivered by Austin LED Supply are the sole responsibility of the customer.
New Products:
The item must be in a brand new and unused condition with the original packaging. Return item in its original packaging with all contents within 30 days of receipt – No Exceptions. The order will be verified in our system upon refund/return request. The product and packing must be completely new and unused so that the product is able to be sold to another customer without question or concern about the integrity of the product. The product cannot have been previously installed. After we receive it, we will refund the cost of the item(s). Shipping to and from is not refunded. The returned items will be inspected upon arrival. We reserve the right to refuse refunds and/or exchanges of returned items if they are abused or under normal wear and tear condition. If your returned items are not in a brand new condition and original packaging a restocking fee of 20% will be deducted.
Used products:
Once a product has been used, it can only be returned if it is defective and falls under warranty. For defective items, Austin LED Supply will pay for the return shipping and the shipping of the replacement item(s). Email customer service to get an RMA # (Return Authorization Number). Send the product back. When we receive it, we will test it and verify that it is defective. If it is determined the product is defective, we will send out a replacement within 48 hours of receiving the defective product back. For warranty details, please see our warranty policy.
- Original shipping fees are not refundable.
- All returns must include a copy of the RMA# (Return Merchandise Authorization Number) included in the package so we can accurately match the order to the correct customer with no issues.
- We will not be responsible for any lost or damaged merchandise that has been shipped to us.